Agent M

Agent M is a generative AI platform designed to streamline the creation and deployment of intelligent virtual assistants capable of handling intricate, multi-turn conversations. Built by Floatbot, it connects seamlessly to your data sources and APIs, enabling AI agents to access real-time information and deliver contextual solutions without manual intervention. The platform combines multiple conversational capabilities into a unified system, including omnichannel chatbot deployment, multilingual voice AI, live chat with co-browsing features, and advanced voice recognition for security-sensitive applications. This integration eliminates the need to manage separate tools, reducing complexity and implementation time across customer service, support, and engagement channels. Agent M leverages cognitive search and self-learning capabilities, allowing your virtual assistants to continuously improve by extracting insights from unstructured data. When human expertise is required, the AI Agent Assist feature enables seamless handoffs, ensuring customer issues are resolved efficiently while maintaining context throughout the interaction. Ideal for banking, insurance, BPO, and other service-heavy industries, Agent M helps organizations reduce operational costs, accelerate response times, and enhance customer satisfaction. The platform offers a free trial, allowing teams to evaluate its capabilities before committing to full deployment.