Desku

Desku consolidates customer communication across multiple channels into a single, intuitive workspace. By integrating live chat, email, and social media inboxes alongside shared team views, the platform eliminates context-switching and enables faster response times. This unified approach helps support teams collaborate seamlessly while maintaining consistent customer experiences across touchpoints. The platform features AI-powered assistance that automates routine inquiries and provides instant responses when your team is unavailable. Ticket management, macros, automation rules, and customizable views empower teams to handle complex issues efficiently. A drag-and-drop chatbot builder lets you create intelligent automation without coding, reducing manual support workload while improving customer satisfaction. Desku supports popular e-commerce platforms including Shopify, WooCommerce, and Ecwid, making it ideal for online retailers. The built-in knowledge base powered by AI helps customers find answers independently while reducing ticket volume. Solutions are tailored for retail, education, and NGO sectors, with upcoming features including marketing automation, email sequences, and landing page builders to expand your customer engagement capabilities.