Hiver
Hiver turns Gmail into an AI-driven customer support hub that automates multi-step requests, drafts replies, and unifies channels for faster resolutions.
Hiver at a glance
- Pricing
- Free
- Key strengths
- AI agents resolve multi-step requests end to end · AI Copilot drafts and summarizes replies inside Gmail · Unifies email, chat, Slack, voice, and WhatsApp in one inbox
About Hiver
Hiver transforms a shared Gmail inbox into a complete customer support workspace where AI agents handle the heavy lifting. Teams can convert written procedures into automated workflows that read incoming tickets, call external APIs, update CRM or ERP records, and close out multi-step requests without manual handoffs. This frees human agents to focus on complex, high-empathy interactions instead of repetitive triage.
For everyday inbox work, the AI Copilot drafts responses, summarizes long email threads, surfaces relevant help center answers, and suggests the next best action. Agents stay inside Gmail, eliminating the context switching that slows down support teams. Hiver also extends beyond email through its omnichannel workspace, bringing live chat, Slack, voice, WhatsApp, and social conversations into a single console so nothing slips between channels.
Workflow automation covers the operational backbone: rule-based routing, round-robin assignment, and SLA-driven queues keep high-volume support moving without constant manual oversight. Built-in knowledge base, customer portal, CSAT surveys, and analytics close the loop between self-service content, customer feedback, and team performance metrics. Security and compliance controls including SSO, SOC 2 Type II, ISO 27001, GDPR, CCPA, and HIPAA support adoption in regulated industries where data handling is non-negotiable.
Features
- AI Agents: Turn written procedures into workflows where AI reads tickets, calls APIs, updates records in systems like CRMs or ERPs, and resolves multi-step requests end to end.
- AI Copilot: Assists human agents by drafting replies, summarizing long threads, surfacing help center answers, and suggesting next steps within the inbox.
- Gmail-native and Omnichannel Workspaces: Hiver in Gmail lives inside the Gmail UI, while Hiver Omni brings email, live chat, Slack, voice, WhatsApp, and social channels into one console.
- Workflow Automation: Rule-based triage, routing, round robin assignment, and SLA-based workflows reduce manual queue management for high-volume teams.
- Knowledge, Portal, and CSAT: Built-in knowledge base, customer portal, CSAT surveys, and analytics connect self-service content, feedback, and team performance.
- Security and Compliance: Includes controls like SSO and supports GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA, which matters for regulated industries.
Pros
Cons
Hiver Pricing Plans
Free
$0
Growth
$35 per user
Pro
$65 per user
Elite
$95 per user
Annual Billing
$25 per user
