Hugo

Hugo is a multi-channel AI agent designed to handle customer support at scale. It operates seamlessly across up to 10 different communication channels while maintaining conversation context across multiple turns, enabling it to resolve both straightforward FAQs and more intricate customer workflows without losing critical information. The platform offers flexibility through its model-agnostic architecture, supporting Claude, ChatGPT, Llama, or custom models. This means teams can choose their preferred AI backbone based on performance requirements, cost considerations, and compliance needs—avoiding vendor lock-in while optimizing for their specific use case. Building and managing support workflows requires no coding. Hugo provides a visual workflow builder for routing decisions, issue triage, and escalation rules, complemented by detailed analytics that measure accuracy, automation rates, and customer satisfaction metrics in real time. Security and compliance are built in by design. Data is stored and processed on European servers with end-to-end encryption, strict access controls, and full GDPR compliance, making it suitable for organizations handling sensitive customer information across regulated industries.