Zonka Feedback
Zonka Feedback unifies customer feedback across channels and uses AI to surface actionable insights that drive business results.
About Zonka Feedback
Zonka Feedback consolidates feedback from multiple sources—surveys, reviews, support tickets, and social channels—into a single intelligent platform. Its AI-powered analysis automatically identifies themes, entities, and sentiment patterns in real time, eliminating manual sorting and enabling teams to spot trends instantly. The platform goes beyond basic aggregation by linking feedback directly to key business metrics like NPS, CSAT, churn, and revenue, so stakeholders can see exactly which issues impact the bottom line.
The AI Co-pilot feature lets users ask natural-language questions about their feedback data, uncovering root causes and generating suggested next steps without requiring technical expertise. Role-based dashboards deliver customized views for executives, analysts, product managers, and frontline teams, ensuring each role gets the insights they need. Automated close-the-loop workflows transform insights into tracked actions, with built-in case management, task assignment, and escalation handling to ensure nothing slips through the cracks.
Zonka Feedback supports feedback collection across ten channels including web, mobile apps, email, SMS, WhatsApp, kiosks, and offline surveys. Native integrations with major CRMs and helpdesk platforms, plus APIs and webhooks, make it easy to embed feedback workflows into existing systems and build custom connections. The combination of AI intelligence and structured workflows helps organizations act on feedback faster and measure the impact of their improvements.
Features
- AI Feedback Intelligence: Aggregates structured and unstructured feedback across channels and runs thematic, entity, and sentiment analysis in near real time.
- Thematic & Entity Intelligence: Automatically clusters topics, detects entities like products, locations, and agents, and tags feedback to the right owners.
- AI Co-pilot / Ask AI: Lets users ask natural-language questions about feedback data, surface root causes, and get suggested next best actions.
- Impact Analysis on CX Metrics: Links feedback themes to NPS, CSAT, CES, churn, and revenue so teams can see which issues move key metrics.
- Role-Based Dashboards & Alerts: Delivers tailored dashboards and alerts for executives, CX analysts, product managers, and frontline leaders.
- CX Surveys & Feedback Suite: Provides multichannel surveys (web, in-app, email, SMS, WhatsApp, kiosk, offline, SDK) with NPS, CSAT, CES and automation.
- Close-the-Loop Automation: Case management, workflows, tasks, and escalations to turn insights into tracked actions and resolutions.
- Integrations & APIs: Native connectors for major CRMs, helpdesks, review sources, plus CSV import, webhooks, and open API for custom setups.
Pros
Cons
Zonka Feedback Pricing Plans
Feedback Management
Custom
AI Feedback Intelligence
Custom
Enterprise Capabilities (Add-ons/Included in Custom Plans)
Custom
