Kore.ai

Kore.ai delivers enterprise-grade conversational AI solutions designed to transform how organizations interact with customers and employees. The platform combines virtual assistants and process automation to streamline both front-office and back-office operations, enabling businesses to handle complex workflows with intelligent AI agents that understand context and intent. The platform offers specialized products tailored to different needs. XO serves as an AI chatbot experience optimization layer for both customer and employee interactions, while Automation AI provides tools for building custom chatbots without extensive coding. Contact Center AI extends capabilities across multiple communication channels, and Agent AI empowers service representatives with AI-powered assistance and knowledge tools. Kore.ai's industry-specific solutions address unique requirements across banking, retail, healthcare, and other sectors. BankAssist, RetailAssist, and HealthAssist focus on customer experience optimization, while HR Assist and IT Assist enhance employee productivity. The platform also includes GALE Beta for generative AI app building and Search AI for intelligent information retrieval from diverse data sources. Beyond standard chatbot functionality, Kore.ai emphasizes process automation and experience enhancement across customer, employee, agent, search, and application domains. Organizations can deploy these solutions to reduce manual workload, accelerate response times, and create more personalized interactions that drive satisfaction and operational efficiency.