Tiledesk

Tiledesk empowers businesses to deploy enterprise-grade AI agents without technical expertise. Its visual flow builder lets you design sophisticated conversational workflows by dragging and dropping components, making AI automation accessible to non-technical teams. The platform handles customer support automation, lead qualification, appointment scheduling, and email management—all through an intuitive interface that requires zero coding. The platform's strength lies in its agentic architecture, which goes beyond simple chatbots. You can orchestrate multiple specialized AI agents for different functions—sales, support, onboarding, and internal operations—each with its own knowledge base and decision logic. These agents work together seamlessly, handing off conversations when needed and learning from human interactions to continuously improve their responses. Tiledesk's Agentic RAG system combines hybrid full-text and semantic search across multiple knowledge bases, ensuring your AI agents retrieve accurate information regardless of how questions are phrased. The platform supports deployment across WhatsApp, web chat, voice, SMS, email, and Facebook Messenger, letting you meet customers on their preferred channels. When complex issues arise, conversations escalate to human agents with full context, and an AI Copilot assists your team with real-time suggestions and knowledge augmentation. Built for enterprise scalability, Tiledesk integrates natively with business tools like Shopify, Google Calendar, and WhatsApp Business. Its open-source foundation and native API support provide flexibility for custom implementations, while MCP compatibility extends its capabilities further. The platform serves diverse industries—e-commerce, healthcare, finance, education, manufacturing, and travel—proving its adaptability to different business models and workflows.