Minded

Minded delivers Customer Support Resolution as a Service by deploying AI agents trained on your organization's top performers. These agents handle complex support conversations up to 1000 words long with perfect memory and contextual understanding, enabling rapid ticket resolution without human intervention. The platform integrates seamlessly with your existing CRM and any API infrastructure, allowing agents to retrieve customer data, access help center articles, and take actions on behalf of customers. By analyzing your historical ticket data, Minded identifies similar conversations and delivers personalized, accurate solutions tailored to each customer's situation. Built by AI experts from Alibaba and Google, Minded operates on a pay-for-resolution model—you only pay when tickets are successfully resolved. This approach eliminates wasted spend on partial solutions while improving efficiency. The system manages multi-party conversations simultaneously and handles previously unsolvable cases through advanced reasoning and knowledge integration. Deployed across multiple communication channels with round-the-clock availability, Minded transforms support operations by automating resolution at scale while maintaining the accuracy and safety standards enterprise customers demand.