Yuma AI

Yuma AI is a purpose-built platform that deploys intelligent agents across support, sales, social, and chat channels to handle the full customer lifecycle. The Support AI module automates routine tickets including returns, refunds, exchanges, and shipping inquiries while maintaining high customer satisfaction scores above 4.8. By handling 89% of tickets automatically, brands can redirect their teams to complex issues that require human judgment, effectively scaling customer experience without proportional headcount growth. Beyond support, Yuma's Sales AI transforms customer interactions into revenue opportunities through dynamic product recommendations, intelligent upsells, and intent-based interventions designed to reduce cart abandonment. The Social AI feature enables brands to respond to every comment, mention, and review at scale with on-brand, human-sounding replies across all platforms. Together, these modules create a comprehensive automation layer that captures missed sales opportunities and strengthens customer relationships. The Chat AI widget deploys in under 5 minutes with just three lines of code, requiring no engineering resources. Yuma integrates seamlessly with Shopify, Gorgias, Zendesk, Klaviyo, and 50+ other ecommerce tools, eliminating manual setup and API configuration. The platform enforces policy-compliant guardrails to ensure responses align with brand voice and business rules, while 24/7 multilingual support delivers first responses in under one minute. Yuma's performance-based pricing model ensures brands only pay for tickets fully resolved by AI, aligning costs directly with outcomes rather than traditional per-seat licensing.